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Some things can’t be outsourced and other lessons from Battlestar Galactica
I’ve been missing my Fracking Friday routine now that Battlestar Galactica is finished. Clearly Robert Strohmeyer is missing it too:
10 Business Lessons From ‘Battlestar Galactica’ - Business Center - PC World
Of Strohmeyer’s 10 lessons from BG, this one resonated the most with me:
“3. Some things can’t be outsourced.
Pretty much every terrible event that befalls humanity in Galactica is the direct result of an overzealous push toward outsourcing human labor to robots. The business lesson here is clear: While outsourcing may save short-term costs, outsourcing the wrong jobs can ultimately destroy your business, the economy, or your species.”
One of the tenets I’ve followed during a career of working in heavily outsourced environments is that you can’t outsource your problems either. The twelve colonies were pretty fractured and instead of tackling the issues befalling their society they outsourced the labor instead.
This is one of the great risks of outsourcing generally. Once you’ve outsourced it you’ve to a large extent hidden it too. If your processes don’t work and your teams are dysfunctional it won’t be any better after you’ve ceded control and it will be a whole lot more difficult to get inside and solve them before like the Cylons, those broken systems come back with vengeance.
Of course you can do something about it. If you are going to outsource, make sure you understand what you are outsourcing and the full context. If you can, solve your problems before you outsource. If you can’t, at least tell the outsource partner and make them a part of the solution.
(Via: Guy Kawasaki)
