Archive for the ‘HR’ tag
Brain Drain - Reason #5 for failed business partnerships
So by now you’ve figured out that this is pretty much entirely focused on outsourcing partnerships.
Particularly in an outsourcing partnership, an often unstated goal of the partnership is the transfer of knowledge from one partner to the other while keeping it available for both parties during the life of the partnership. While much of the technical knowledge may be documented as well as possibly in the best practice process charts and proposal documents, much of the organizational knowledge on how to get things done and the nuances of the service or operation is held within the heads of the people currently doing it.
This knowledge is critical importance during the early stages of a transition. People that believe they are being poorly treated or feel insecure may decide to “jump before pushed” or withhold that knowledge they have built.
A solid retention strategy that explicitly targets key personnel before, during and after implementation is a highly effective way of preventing the brain drain. Communicating widely, clearly and openly during the entire process increases confidence and makes it more likely that people will stick around.
